Frequently Asked Questions

PRODUCT-RELATED QUESTIONS

Where are your items produced?

All our production is made in Italy, in our Italian workshops. We use Italian quality materials and components. Made in Italy is our philosophy and our strength

SERVICE-RELATED QUESTIONS

I have purchased one of your products however I am not satisfied. Can I return it?

Sure, you have 30 days after your purchase to return the garment. You can replace the garment with other items of the same value from our site or request a full refund.

The size purchased does not fit me. What can I do?

It is possible to make a size exchange of the same item for FREE. It is possible to replace the product with the same item of a different size or with another product of the same price. Eventually you can make the return in exchange for a refund or in exchange for credit to spend within the site. Read the terms and conditions on the Return Policies page.

Can I track my order?

Sure, once the courier picks up the shipment you will receive constant email updates on the status of the shipment. To receive updates you will need to enter your email address when completing your order otherwise we will not be able to send any communication.

How long does the shipment take to arrive?

We ship your purchases within 3 business days from the date payment is received. Once the order is processed, the courier will take 1-3 days for European delivery or 3-7 days for international delivery. To find out the exact timeline please send a request to info@threeface.it.

What payment methods do you accept?

You can pay for your items by PayPal, Credit Card or Bank Transfer.

Is it possible to receive assistance in choosing products or size?

Sure, we are fully available to help you choose the right product for you. You will find the size chart on each product's page. If you need more information do not hesitate to contact us using the site chat or by email at info@threeface.it